What do I do if a product was missing from my box? October 27, 2018 03:36 Updated While missing items inside boxes are very rare, if this occurs, please contact us within 14 days of receiving your box and we will have a replacement item sent. Related articles Am I able to receive a replacement box if the box was sent to an incorrect address? What do I do if my box is lost in transit? What do I do if my box tracking says “delivered” but I haven’t received my box? What happens if one of my products was damaged in my box? What is your return and refund policy?