What happens if one of my products was damaged in my box? October 27, 2018 03:57 Updated While this rarely happens, please contact us within 14 days of receiving your box and we will have a replacement item sent. Related articles How do I cancel my SinglesSwag subscription? How do I return boxes that have been delivered? What do I do if a product was missing from my box? What is your return and refund policy? Am I able to receive a replacement box if the box was sent to an incorrect address?