Please review our policies regarding billing dates, cancellation, and refunds as those are the basis for our response to inquiries and disputes.
The dispute process can be long, sometimes taking months before it can be resolved by Paypal, Stripe or your bank.
For that reason, if there has been an issue with a recent order or renewal, please contact us for assistance first. We're always happy to help and it's a quicker way of addressing your concern than opening a dispute with your credit card.
Once a dispute has been initiated any outstanding boxes in your account will be placed on hold pending resolution.
